Last Updated: 16.08.2022
(1) Scope of Application and General Provisions
a. These Terms of Use (hereinafter referred to as "ToU") apply to the provision and use of Unping to re-create in-person interactions, virtually (hereinafter referred to as "Software", substantiated in Section 3.2) by Unping GmbH, Am Talenberg 14, 44227 Dortmund (hereinafter referred to as "Unping"). Free services offered by Unping address both consumers (Verbraucher) pursuant to Section 13 German Civil Code, and businesses (Unternehmer) pursuant to Section 14 German Civil Code. Paid Plans(as defined in Section 3.2) are offered to companies or persons that legally qualify as entrepreneurs (Unternehmer)(the respective customer hereinafter referred to as "Customer", together with Unping the "Parties").
b. For the avoidance of doubt: The Customer is a consumer (Verbraucher) insofar as the purpose of the subscribed services ispredominantly outside his trade, business or profession. On the other hand, an entrepreneur (Unternehmer) is any natural or legal person or partnership with a legal personality who or which, when concluding the Contract, acts in the exercise of his or its trade, business or profession.
c. Deviations from these ToU shall only be considered agreed if they have expressly been confirmed in writing by Unping. In particular, the mere omission of an objection by Unping against any general terms and conditions of the Customer shall not cause such terms and conditions to be considered agreed. This shall also apply if Unping performs Services unconditionally upon knowledge of opposing terms and conditions of the Customer or terms and conditions diverging from these ToU.
d. For important reasons, in particular in the event of changes to statutory provisions, judicial precedences, the Software or market conditions, Unping may notify the Customer of amendments to these ToU. The amended ToU shall be deemed to have been agreed if the Customer has not objected to the amendment within one month upon receipt of the notification and Unping has explicitly notified the Customer of this consequence. Regardless of the foregoing, changes to the scope of the Contractual Service (Umfang der geschuldeten Leistungen) require the express consent of the Customer.
(2) Conclusion of Contract
a. To access the Service, the Customer must first select a supported login method to start the signup process. Subsequently, by checking the respective boxes, the Customer accepts the then current versions of Unping’s ToU, privacy policy (www.unping.com/privacy-policy), and data processing agreement (www.unping.com/data-processing-agreement). By clicking on the button "Get Started", the Customer accepts Unping's offer to conclude a contract (the "Contract") including these ToU. Upon completion of the signup process, a workspace is created to which the Customer can invite other users (each user a “Workspace Member”).
b. In subscribing to a Paid Plan, the Customer guarantees that the Customer acts in the capacity as entrepreneur (Unternehmer) pursuant to Section 14 German Civil Code (Bürgerliches Gesetzbuch, BGB).
(3) Scope of Services
a. The Software is a cross-platform SaaS application for in-person interactions (the “Contract Purpose”). The provision of the Software – in the case of agreed Individual Services pursuant to Section 5 in the adapted version – shall hereinafter be referred to as the “Service”.
b. Unping may offer free plans (each a “Free Plan”) and paid plans (each a “Paid Plan”) for the subscription to the Service. The individually agreed scope of Service of the Contract between the Customer and Unping shall be based on the respective Free Plan or Paid Plan as described on the Pricing Page and selected by the Customer (such selected plan the "Plan").The Service owed by Unping according to the contractually agreed scope of Service shall hereinafter be referred to as "Contractual Services"; the term "Software" shall only include those parts of the Software which are covered by the contractually agreed scope of services.
c. Unping reserves the right to remove certain features from the Free Plans at its own discretion.
d. Upon completion of the signup process, the Customer may add and remove other users to the workspace. On a Free Plan, adding additional users is free of charge. On a Paid Plan, adding additional users incurs cost as per the Pricing Page. Each paying user in a workspace is referred to as a “Paid Seat”.
e. The Customer may upgrade from a Free Plan to a Paid Plan, or switch to a more comprehensive Paid Plan at any time; in this case, from the time of the switch the details concerning the scope of services, remuneration, etc. of the new Plan stated on the Pricing Page shall apply. A switch to a cheaper Plan is only permissible with the consent of Unping or if the notice period specified in these ToU or on the Pricing Page is observed.
f. The Customer may at any time decrease or increase the number of Paid Seats. Decreasing or increasing the number of Paid Seats does not affect the term or terminability of the Customer’s Plan. In case of increase, the cost for each increase is subject to the provisions of the applicable Pricing Page and is calculated on apro-rated basis under consideration of the billing period of the Customer’s Plan. In case of decrease, the compensation owed by the Customer under his Plan proportionately decreases with effect as of the next billing period of his Plan.
(4) Use of the Software by the Customer
a. The Software is used by means of telecommunications via the browser or a stand-alone application.
b. The Customer may only use the access to the Software itself and for the contractually agreed purpose.
c. The Customer undertakes to take appropriate security precautions to ensure that access to the Software is not used by unauthorized persons. Such security precautions include in particular the use of a secure password.
d. The Customer may only enter data, texts, pictures and other content (including custom fonts) into the Software
i. that comply with applicable law;
ii. that do not infringe third party rights; and
iii. to the entering of which the Customer is legallyentitled without any restrictions.
e. The Customer agrees that Unping may process the content uploaded by the Customer for the purposes of this Contract, in particular store such content and make it available for retrieval.
Unping is entitled to delete content uploaded by the Customer if reasonable grounds exist for Unping to assume that the content was not entered into the Software in compliance with the provisions of these ToU.
f. Content included in the Software, in particular pictures, graphics and/or fonts, may only be used for the purposes of this Contract.
g. The Customer agrees not to upload, transmit, support, incite, promote or otherwise make available any content that is or could reasonably be viewed as unlawful, racist, hostile, violent, discriminatory (including relating to race, religion, sex, sexual orientation, age, disability, ancestry or national origin), harmful, harassing, defamatory, vulgar, obscene or otherwise objectionable or which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
h. The Customer indemnifies and holds Unping harmless from all claims by third parties (inparticular from claims arising out of breach of copyright, competition, trademark or data protection law) that are asserted against Unping in connection with the Customer’s use of the Software insofar as such claims do not result from wilful or grossly negligent behaviour of Unping or its legal representatives or agents (gesetzlicheVertreter oder Erfüllungsgehilfen). This indemnification obligation comprises the reimbursement for appropriate costs that Unping incurred in the course of asserting or defending its legal rights in this context.
(5) Software Adaptation
a. If agreed between the Parties, Unping shall, in addition to providing the Service, provide services to adapt the Software to the individual needs and wishes ofthe Customer ("Individual Services").An agreement on this shall be reached by separate service agreement between theParties (the “Individual Service Agreement”).
b. Unping shall provide the Individual Services in accordance with the provisions of the Individual Service Agreement and shall receive the remuneration provided therein in return. The Customer is obliged to provide all cooperation required for the performance of the Individual Services.
(6) Availability
a. Unping shall not be responsible for establishing and maintaining the data link between the Customer's IT systems and the Transfer Point. "Transfer Point" shall mean the router exit of the Unping data centre or its subcontractor's data centre through whose server the Software is operated. Unping is not responsible for malfunctions beyond the Transfer Point. The Customer is responsible for the procurement and maintenance of the necessary hardware and connections to public telecommunications networks. The costs of setting up the online connection and maintaining it on the Customer's side shall be borne by the Customer. Unping is not liable for the security, confidentiality or integrity of the data communication, which is conducted via third party communication networks. Unping is also not liable for malfunctions in data transmission caused by technical errors or configuration problems on the part of the Customer.
b. The Software availability owed by Unping depends on the Plan chosen by the Customer and is specified on the Pricing Page. If the Pricing Page does not contain any regulations, the following applies: If the Customer has chosen a Free Plan, Unping does not owe any availability. If the Customer has chosen a Paid Plan, Unping shall owe an Availability of at least 99% in the Contract's yearly average.
c. Unping strives to provide the Customer with the best possible customer experience. However, contractually, Unping does not owe the comprehensive error-free operation and usability of the Software. Unping only owes that the Customer can use the Software for the Contract Purpose at the level of Availability as set out in Section 6.2. “Availability”means that the Customer can access and use the main features of the Software. Times during which the Software is not available due to an error or other reasons are considered “Downtime”.
d. For determining the Availability, such Downtime is not taken into account
i. in which the Software cannot be reached due to technical or other problems for which Unping is not responsible (force majeure, third-party fault, errors in the IT systems of the Customer or the third party service providers acting on his behalf, etc.);
ii. which is due to a breach of the Customer's obligation to cooperate, in particular to a delayed or incomplete transmission of an error message; or
iii. which is used for normal maintenance work of up to four hours a month.
(7) Software Operation and Changes
a. Unping intends to use state-of-the-art technology and shall be entitled to regularly carry out or introduce updates, new versions or upgrades of the Software (hereinafter referred to uniformly as “Updates”) in order to adapt the Software to new technical or commercial requirements, to implement new features, or to make changes to existing features in order to improve the Software.
b. If and insofar as the suitability of the Software for the Contract Purpose is materially impaired by an Update (such an Update a “Material Change”), Unping shall inform the Customer in text form of the introduction of the Material Change at least four weeks prior to it becoming effective (a “Change Notice”). If the Customer does not object to the Material Change within two weeks after receipt of the Change Notice in text form (the “Objection Notice”), the Material Change shall become an integral component of the Contract. With each Change Notice, Unping shall inform the Customer of the Customer’s rights pursuant to this Section 7.2, in particular:(i) the objection right, (ii) the period foreseen for objection and (iii) the legal consequences of not declaring an objection to the Material Change in time.
c. If the Customer objects to the Material Change, Unping shall further provide the Software for use to the Customer without the Material Change unless this is impossible for technical or organizational reasons or Unping cannot reasonably be expected to do so. In the latter case, the Customer is entitled to terminate the Contract extraordinarily for good cause within four weeks (the “Exercise Period”). If the Customer does not make use of its termination right, the Material Change shall become an integral component of the Contract. The Exercise Period shall commence as soon as Unping has informed the Customer in text form of (i) the non-continuability of the Contract without the Material Change, (ii) the Customer’s extraordinary termination right and (iii) the legal consequences of the expiry of the Exercise Period.
(8) Compensation and Terms of Payment
a. The compensation for the use of the Software by the Customer and the respective terms of payment shall be based on the Pricing Page available. The Contract is governed by the current version of the Pricing Page at the time the Contract is concluded or the switch to a more comprehensive Paid Plan or the upgrade from a Free Plan to a Paid Plan according to Section 3.5 is performed (in the applicable version the "Pricing Page"). In case of renewal of a Paid Plan according to Section 18.2, the version of the pricing page applicable to the Customer does not change but remains the same.
b. All fees and prices indicated by Unping are net prices without VAT. The payment period depends on the Paid Plan chosen by the Customer and as set out on the Pricing Page. If the Pricing Page does not contain any provisions on the payment period, the compensation is to be paid monthly in advance upon receipt of the respective invoice issued by Unping. Invoices are sent by Unping to the Customer via email.
c. The available payment options are detailed on the Pricing Page. If the Pricing Pagedoes not contain any provisions on the payment options, payments can be made via credit card.
(9) Warranty for Material and Legal Defects
a. Unping warrants that the Software corresponds to the agreed scope of Service when used in accordance with the Contract and that it is not encumbered with material or legal defects (“Defects”) which more than insignificantly impair the suitability of the Software for the Contract Purpose. Immaterial deviations shall not be considered as Defects.
b. The Customershall be obliged to communicate any Defect to Unping immediately uponappearance. Unping shall remedy any duly notified Defects appearing in the Softwarewithin a reasonable period of time.
(10) Liability
a. The no-faultbased liability pursuant to Section 536a(1) German Civil Code for Defects inthe Software existing at the time of contracting shall be excluded, unless theDefect relates to a feature of the Software essential for the Contract Purpose
b. Unping is liable for damages if arising from (i) willful misconduct or gross negligence of Unping or its legal representatives or agents (gesetzliche Vertreter oder Erfüllungsgehilfen), (ii) negligent violation of a material contractual duty (Kardinalpflichten) by Unping or its legal representatives or agents, however, limited to typical damages which are foreseeable at the time of the conclusion of the Contract or (iii) negligence of Unping or its legal representatives or agents in a way causing injury to life, body or health, or (iv) any compulsory statutory liability of Unping or its legal representatives or agents. Material contractual duties (Kardinalspflichten) are duties the fulfillment of which is a prerequisite for proper execution of the Contract or the breach of which endangers attainment of the Contract Purpose and the observance of which the Customer must regularly rely on.
c. Any contributory negligence on the part of the Customer shall be taken into account. In particular, Unping shall only be liable for the recovery of data if the Customer has taken all necessary and reasonable data backup precautions andensured that the data can be recovered at reasonable cost from data material kept in machine-readable form.
d. This liability arrangement is conclusive. It shall apply with respect to all damage compensation claims, irrespective of their legal ground, particularly also with respect to pre-contractual claims or collateral contractual claims. This liability arrangement shall also apply in favor of legal representatives and agents of Unping if claims are asserted directly against them.
e. The Customer is obliged to immediately notify any damage pursuant to the above liability provisions to Unping in text form or to have such damage documented by Unping, so that Unping is informed as early as possible and can possibly still mitigatethe damage together with the Customer.
(11) Non-contractual Use, Damages
a. For each case in which a Contractual Service is used unauthorisedly under the responsibility of the Customer, the Customer shall pay damages in the amount ofthe compensation that would have been due for the contractual use under the minimum contract period applicable to this Service. The Customer reserves the right to prove that the Customer is not responsible for the unauthorised use or that there is no damage or considerably less damage.
b. Unping remains entitled to claim further damages.
(12) Limitation of Claims
a. Claims of the Customer based on the breach of any duty not consisting of a Defect become time-barred, except in the event of intention or gross negligence, within one year from beginning of the limitation period. This shall not apply if the damagein question incurred by the Customer consists in personal injury. Claims for personal injury become statute-barred within the statutory limitation period.
b. Any rescission of contract or reduction of payments shall be invalid if the claim to performance or subsequent performance of the Customer has become time-barred.
(13) Copyright and License
a. The Software is protected by copyright. Unping represents that the general operation of the Software is permitted by law, does not violate any statutes, regulations or directives and, in particular, does not infringe on any third party rights. Unping undertakes to indemnify the Customer against legitimate third party claims due to the operation of the Software and to compensate the Customer for any damage incurred in this context (including reasonable costs of legal defense) in accordance with Section 11.
b. The Customer shall have the non-transferrable, non-exclusive right, temporally restricted to the term of the Contract, to use the Service (if applicable, including a Software adaptation carried out in accordance with Section 5) via the Internet for the contractual purpose agreed under the Contract. The Customer shall not obtain any rights beyond this. In particular, the Customer is not entitled to make the Software accessible to third Parties or to use them in any other way outside the purpose of the Contract. In particular, the Customer has to refrain from copying, decompiling, reverse engineering or editing the Service beyond the Contract Purpose.
c. The Software includes open source software provided by third parties.
(14) Feedback
The Customer agrees that Unping may freely use, exploit and further develop any feedback provided by the Customer.
(15) Set-off, Reduction, Retention
a. The Customer shall only have a right of set-off, reduction and/or retention against Unping if its counterclaim has been legally established, undisputed or acknowledged by Unping.
b. Furthermore, the Customer may only exercise a right of retention if the counterclaim is based on the same contractual relationship.
c. The Customer's right to reclaim remuneration not actually owed shall remain unaffected by the limitation of Section 17.1.
(16) Term and Termination
a. The term of the Contract and terminability shall be governed by the provisions of the Pricing Page on the Plan chosen by the Customer. If the Pricing Page does not contain any information on the term or terminability of a Free Plan, such Plan shall run for an indefinite period and may be terminated by either party with immediate effect.
b. If the Pricing Page does not contain any information on the term or terminability of a Paid Plan, such Plan shall run for one month and may be terminated by eitherparty with effect as of the end of the month. If the Paid Plan is not terminated, it is automatically renewed for one further month; for such renewed period, the provisions of the Pricing Page applicable to the Customer before renewal continue to apply.
c. The Parties’ statutory right to extraordinary termination remains unaffected. An important reason is present for the other contracting party in particular if:
i. one of the Parties seriously breaches its obligations under the Contract and the other Party can no longer reasonably be expected to abide by the Contract;
ii. the Customer is more than two (2) months in arrears with the payment of due fees or other remuneration, even after the expiry of a reasonable period set by Unping to remedy the situation;
iii. insolvency proceedings are applied for, instituted ordismissed in respect of all or part of the assets of a Party;
iv. one of the Parties has a reason for insolvency within the meaning of Sections 17-19 Insolvency Statute (Insolvenzordnung, “InsO”);or
v. the financial circumstances of a Party deteriorate to such an extent that proper performance of the Contract can no longer be expected, even if there is no reason for insolvency within the meaning of Sections 17-19 InsO.
d. Each termination must be made by declaration in text form.
(17) Secrecy
a. The Parties undertake to maintain temporally unlimited secrecy regarding all confidential information which they will obtain or have already obtained in the context ofthe contractual relation and not to disclose or otherwise use such information, unless necessary to perform the Contract. Confidential information are all information and documents of the Parties labeled as confidential or to be considered confidential based on the circumstances, particularly information concerning operating routines, business relations, further business or trade secrets, know-how, all work results as well as the business model of Unping.
b. Exempt from this obligation shall be confidential information:
i. that can be demonstrated to have already been known to the other Party upon initiation of the Contract or become known thereafter through third Parties without any breach of a confidentiality agreement, of statutory provisions, or of administrative orders;
ii. that was known to the general public, unless this wasdue to a breach of this Contract;
iii. that had to be disclosed based on statutory obligations on the order of a court or authority. As permissible and feasible,the Party obliged to disclosure shall inform the other Party in such event inadvance, providing it with the opportunity to take action against the disclosure.
c. Any disclosure of confidential information to third Parties shall require the express written approval of the other Party, unless otherwise expressly agreed.
d. The Parties shall ensure through suitable contractual arrangements that the employees and contractors working for them shall also, without temporal restriction, refrain from individual use or disclosure of confidential information. The Parties shall only disclose to employees or contractors confidential information to the extent such employees or contractors need to know the information for the fulfillment of the Contract.
e. The Customer consents for Unping to disclose the collaboration between Unping and the Customer for marketing purposes and in this connection also use the company logo of the Customer. The Customer may revoke this consent pursuant to this Section 17.5 at any time by declaration in text form (e.g. via e-mail to privacy@unping.com).
(18) Data Protection
a. Unping treats the Customer's personal data in accordance with data protection standards and specifications.
b. Unping acts as a data processor within the meaning of Art. 28 GDPR vis-à-vis such customers that feed personal data (personenbezogene Daten) of their customers into the Software. As part of the online registration process, the Parties conclude a data processing agreement pursuantto Art. 28 GDPR. A completion of the online registration process is not possible without the conclusion of the data processing agreement.
(19) Final Provisions
a. The following only applies to customers which legally qualify as businesses (Unternehmer) pursuant to Section 14 German Civil Code: Should individual provisions of the Contract of use or other contractual documents be or become invalid or unenforceable in whole or in partor should they not contain a necessary provision, this shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision or to fill the loophole, the legally admissible provision shall be deemed to have been agreed retroactively which corresponds as closely as possible to what the Parties would have wished or would have been agreed inspirit and purpose by the Parties if they had considered the invalidity or unenforceability of the provision in question or the loophole.
b. If these ToU refer to a written form or notification, the sending of an e-mail shall also suffice respectively.
c. The Contract and the other contract documents are subject to the law of the Federal Republic of Germany to the exclusion of the German conflict of laws principles and the UN Convention on Contracts for the International Sale of Goods. Statutory provisions on the restriction of choice of law and the applicability of mandatory law in particular of the place where a customer which legally qualifies as consumer (Verbraucher) pursuant to Section 13 German Civil Code has its habitual residence (gewöhnlicher Aufenthalt) remain unaffected.
d. Vis-à-vis customers that qualify as merchant (Kaufmann), legal entity under public law (juristische Person des öffentlichen Rechts) or separate fund under public law (öffentlich-rechtliches Sondervermögen), for all disputes arising from or in connection with the Contract or the ToU, including their validity, the District Court of Dortmund (Amtsgericht Dortmund) shall have exclusive jurisdiction to the extentpermitted by law.
e. The European Commission provides a platform for anonline settlement of disputes which can be accessed under https://ec.europa.eu/consumers/odr/. Unping is neither obliged to take part in alternative dispute resolutions before a consumer dispute settlement commission nor will it do so voluntarily.
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